Politique de remboursement

Returns Information

30-Day FREE Return

If you’re not 100% satisfied with your purchase for any reason, we are happy to offer you 30-day Free returns on any order shipped within the contiguous United States, calculated on the day the package received shown on postal service systems. We will process a full refund back to the original payment method.

Returns Need To Meet Following Requirements:

1. Your purchase must be made on our website instead of 3^rdparty sellers;
2. Packages should be intact without stain and damage, knives were not misused;
   
3. All international orders outside USA are final.

Return Instruction: 

1. Send your return request with order number and photo proof (if available) to customerservice@klausmeyerknife.com;
2. Our customer service will send you a shipping label (USPS/FedEx) at our cost;
3. Ship with the label provided. Refund will process once our warehouse receive the returned package. Usually it takes up to 7-14 days to present in your bank statement.

Note: We do not refund shipping fees from the original order.

Exchange Information

No hassle exchange

If you find out a missing piece or defected product, feel free to contact us at customerservice@klausmeyerknife.com to request a replacement shipment for free.